FAQ

Does buying Compatible or Remanufactured Ink Void my Printer Warranty?

NO, you are protected by the Magnusson Moss Warranty Act United States Code Annotated - Title 15 Commerce and Trade - Chapter 50 Consumer Product Warranties Section 2302 (c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection may be waived by the commission if: 1. The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and 2. The commission finds that such a waiver is in the public interest. It is illegal for the OEM printer manufacturers to discriminate against your use of 3rd party Ink & Toner cartridges. As a consumer you have the right to Freedom of Choice when it comes to refilling Ink & Toner for your printer. Read more here: http://en.wikipedia.org/wiki/Magnuson-Moss_Warranty_Act

What is your return policy?

You can return any product for Refund within 90 Days or purchase or Exchange within 365 days of the original purchase date. Please visit our Return Policy page for more information.

Why are there duplicate orders?

We have protection built in for this that will not allow you to create a duplicate order within 5 minutes of the original purchase. If this happens it's because the “Thank You / Order Confirmation” page has been refreshed after the 5 minute time limit. Please call or e-mail us to have the duplicate order cancelled.

What is your normal Delivery Time?

If you are located within the U.S. and your package is under 2 lbs. it normally takes 3-5 business days. If you’re located in the U.S. and your package is over 2 lbs. it normally takes 3-7 business days. If the order is shipping to Canada, it can take 10-14 business days. Please see our Shipping information page for a detailed time table map of North America.

How do i track my shipment?

99% of shipments are shipped from our Southern California Hub and can be tracked online by visiting our “Order Status” page. If your order does not have tracking information within 3 business days of your original purchase, please “Contact Us” for detailed shipping information.

How do you ship?

Shipping methods depend on the size and weight of your order. We generally use FedEx for large orders and commercial packages. DHL/USPS are used for most Residential shipments and shipments going outside of the continental U.S. (i.e. Alaska, Guam, Hawaii & Puerto Rico).

How long after I place my order do you ship it?

99% of our orders placed before 2pm PST go out the same business day. If an item is on back order and the eta is longer than 3 days for processing, we will contact you with an eta.

What if I do not own a credit card?

That’s ok! We accept paypal and money orders. Please contact us so we may process your order by phone. 877-INK-GRABBER

How do I get coupons?

You can sign up with our free newsletter to receive coupons every week via e-mail or visit our Coupons page for this week's special offers.

What are your shipping charges?

Orders under $75 in the U.S. is just $4.95 flat rate. Shipping is Free on orders over $75 in the U.S. If you live outside the contiguous U.S. we may call you to cover the extra freight costs... as some shipments to Alaska, Hawaii and Puerto Rico can get quite expensive. Shipping to Canada is $8.95 flat rate.

What is the shelf life of your cartridges?

1-2 years depending on the cartridges.

How do I know when my order has been shipped?

Once your order has been shipped, you will automatically receive an email with your tracking information. If you do not receive this e-mail it does not mean the package has not shipped. Your e-mail client may have blocked our e-mail address in a spam folder.